At Holcim, Artificial Intelligence (AI) is a strategic accelerator for our NextGen Growth 2030 strategy. We are unlocking its potential AI to improve performance, drive customer-centric services, grow net sales, and advance sustainability in our operations.
How AI is unlocking growth and value creation
CHF 200 M
recurring EBIT benefits from AI by 2028 - net benefits include cost savings and cost avoidance
~CHF 20 M per year
Growth investments to accelerate Holcim’s AI adoption at scale
Artificial intelligence is unlocking incremental value and growth for Holcim, improving performance and driving customer-centric services. Holcim will deliver benefits from AI of around CHF 200 million by 2028, reflecting both cost savings and cost avoidance.
At the same time our work with digital and AI reflects our deepest human values: fairness, trust, and prosperity. The future of sustainable construction must be human-led and AI-enabled and should benefit people and the planet.
What is the strategic impact of AI at Holcim?
By scaling proven AI solutions, we are future-proofing Holcim today to unlock significant value tomorrow. Driven by our deeply embedded performance culture, our AI strategy is backed by significant investments and ambitious targets:
How is Holcim’s AI deployment progressing at scale
As our Global Head of Digital Transformation and AI, Lily Wong, explains here, Holcim is in fast deployment mode, with 38 large-scale global AI initiatives across four core areas: production, logistics, commercial and administration. By investing in a large network of integrated sensors, data lakes, we are future-proofing Holcim to unlock value tomorrow.
How is Holcim driving production excellence with AI?
Holcim is driving excellence in production through Plants of Tomorrow Industry, our 4.0 program that is modernizing our global plant network by integrating advanced technologies from AI to robotics to create connected, smart and energy-efficient plants.
Holcim M-Predict
Holcim has deployed AI in over 100 plants globally, and one of our 10 key initiatives in Production is Holcim M-Predict. This platform uses smart sensors and machine learning to monitor equipment performance in real time.
Impact
AI-powered models predict machine failures up to 90 days in advance as well as maintenance needs – minimizing downtime, maximizing efficiency and extending the lifespan of assets.
How is Holcim transforming logistics with AI?
In logistics, Holcim is using AI to make our supply chains more resilient, efficient, and customer-centric, as Elodie Robin, Holcim Head of Group Logistics, explains. One of our flagship 10 AI-based initiatives in this area is Holcim Foresight.
Holcim Foresight
This uses AI-powered forecasting models for sales and inventory, optimizing fleet and network utilization. It integrates thousands of external data points – including weather patterns, GDP forecasts and market trends – to build far more accurate forecasts.
Impact
We launched the tool in 2025, and we’re looking to roll it out across all our markets by the end of 2026. The impact of Holcim Foresight in over 30 markets is already clear: better production alignment, lower inventories, reduced distribution costs.
How is Holcim using AI to enhance the customer experience in commercial?
Holcim is leveraging AI to support our commercial teams across the full value chain. In doing so we are creating a superior, always-on digital experience for our customers that is integrated with our customer relationship management (CRM) backbone.
Holcim+
We have eight initiatives in commercial, one of which is Holcim+. This is our AI-powered, customer platform for integrated demand forecasting, planning, ordering and delivery, with real-time tracking 24/7.
Our Holcim+ AI Ordering Assistant enables customers to manage their business with us via messaging apps including WhatsApp, Viber and Telegram.
Impact
This functionality is already available in Spain, where 89% of customers are using the AI assistant to place orders - proof of the tool’s quality, convenience, and of how AI is changing our customer interactions. The tool is being launched in Poland and Egypt and we aim to roll it out further by the end of 2026.
How is Holcim using AI to simplify and boost productivity in administration?
With 10 AI-powered initiatives for Administration, Holcim is empowering our employees by simplifying processes and boosting productivity, as well as prioritizing health and safety.
Holcim CareerHub
One great example is Holcim CareerHub, our AI-powered talent marketplace that matches our employees to business opportunities to create value and nurture talent.
Impact
Holcim employees can use this platform for personal and career growth – to discover projects and jobs, as well as learning and networking opportunities to create value and nurture talent.
How is Holcim empowering our employees to use AI responsibly?
Holcim is upskilling our people, from early career to senior leaders, with AI-focused training and tools to help them be more productive, collaborate more easily and make better decisions – freeing time for collaboration, innovation, and problem solving.
We’re incubating AI at Holcim through Holcim University – nurturing talent from early career to senior leaders – while our AI Community of Practice is an AI knowledge and collaboration hub. At the same time, we’re partnering with AI hyperscalers, startups, universities and other experts.
To ensure that AI is used lawfully, responsibly and effectively, Holcim's approach to responsible AI includes an AI Directive, AI Solutions Inventory and AI Governance Council – mechanisms that mitigate risk and promote ethical implementation.
As we explain on p.51 of our 2025 Integrated Annual Report, this holistic approach – reinforced by training for employees – underscores Holcim’s vision of a future where digital and AI are deeply embedded in every aspect of our business – and create value for people, customers and shareholders.
